At Siddhi Nutra, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please read our Refund and Returns Policy carefully before placing an order.
This policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted for purchases made through our website.
1. Return Policy
For hygiene, safety, and product-quality reasons, we generally do not accept returns of opened, used, or tampered-with gummies and nutraceutical products.
A return or replacement request may be considered in the following circumstances:
- You received a damaged product.
- You received an incorrect product.
- The product packaging was damaged during delivery.
- You received an expired product or a product with an issue that existed at the time of delivery.
Please contact our customer support team promptly after delivery if you experience any of these issues.
2. Eligibility for Returns and Replacements
To help us review your request, please ensure that:
- You contact us within 48 hours of receiving your order.
- You provide your order number and registered contact details.
- You share clear photographs or videos showing the product, packaging, shipping label, and issue.
- The product and packaging are retained until the issue has been reviewed.
- You provide any additional information reasonably required to verify the claim.
Return or replacement requests will be reviewed on a case-by-case basis. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
3. Non-Returnable Products
Unless required by applicable law, the following items are generally not eligible for return:
- Opened or used gummies and nutraceutical products.
- Products with broken seals or tampered packaging due to reasons unrelated to delivery damage.
- Products damaged after delivery due to improper storage or handling by the customer.
- Products returned without prior authorization.
- Products purchased from unauthorized sellers or third-party platforms, which may be subject to the respective seller’s policies.
Products that are defective, expired, incorrectly supplied, or otherwise covered by applicable consumer rights will be handled in accordance with applicable law.
4. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, expired, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or an unboxing video, if available.
- Your preferred resolution, such as a replacement or refund.
After reviewing the claim, we will inform you of the next steps. Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution.
An unboxing video may help us investigate a claim, but the absence of one will not automatically remove any rights available to you under applicable law.
5. Order Cancellation
You may request cancellation before your order has been dispatched by contacting our customer support team.
Once an order has been dispatched, cancellation may no longer be possible. However, we will review requests in accordance with our order status and applicable consumer protection requirements.
If an order is successfully cancelled before dispatch and payment has already been collected, the eligible refund will be processed to the original payment method or through another lawful method agreed upon with you.
Orders that have already been delivered cannot be treated as cancelled orders; they will be assessed under the applicable return and refund conditions.
6. Refund Policy
Refunds may be considered in the following situations:
- An eligible order is cancelled before dispatch.
- A product is confirmed to be damaged, defective, expired, or incorrectly supplied.
- An order cannot be fulfilled or delivered and a refund is appropriate.
- A refund is otherwise required under applicable law.
Refund eligibility will be assessed after reviewing the order details and reported issue.
Approved refunds will generally be issued to the original payment method. If that is not possible, we will contact you to arrange an appropriate alternative.
7. Refund Processing Time
Once a refund is approved, we aim to initiate the refund within 5–7 business days.
The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.
If you have not received your refund after the expected period, please contact our customer support team with your order number and refund confirmation details, if available.
8. Replacement Policy
Where a replacement is approved for a damaged, defective, expired, or incorrect product, we will communicate the replacement process and estimated dispatch timeline.
Replacement availability may depend on stock and product availability. If a suitable replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.
9. Shipping Charges
For eligible claims involving damaged, defective, expired, or incorrectly supplied products, Siddhi Nutra will communicate the return-shipping arrangements and applicable costs.
For any return voluntarily accepted outside these circumstances, shipping charges and other applicable costs will be communicated before the return is arranged.
No term in this section excludes remedies or reimbursement that may be required under applicable law.
10. Incorrect Delivery Information or Failed Delivery
Customers are responsible for providing accurate shipping details when placing an order.
If a shipment is returned because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, we will review the circumstances and contact the customer regarding redelivery or other appropriate arrangements.
Any additional delivery charges, where applicable, will be communicated in advance and handled in accordance with applicable law.
11. How to Request a Return or Refund
To submit a return, replacement, cancellation, or refund request:
- Contact our customer support team using the details below.
- Provide your order number and registered contact information.
- Explain the reason for your request and attach relevant photographs, if applicable.
- Wait for our team to review your request and provide further instructions.
- If approved, follow the instructions provided for the replacement, return, or refund process.
Please do not send products back without contacting us first, as we may need to provide specific return instructions.
12. Contact Us
For questions or assistance regarding returns, replacements, cancellations, or refunds, please contact:
Business Name: Siddhi Nutra
Website: https://siddhinutra.in/
Email: contact@siddhinutra.in
Phone: 95157 85656
Business Address: 109, vasavi layout, kakatiya Hills, Vasanth Nagar Colony, Nizampet, Hyderabad
Please include your order number in all communications so that we can assist you efficiently.
Siddhi Nutra reserves the right to review and update this policy from time to time. Any updates will be published on this page. This policy is subject to applicable Indian consumer protection laws.